Troubleshooting

No Microphone Permission

In order to hear your side of a call, you need to give your web browser permission for the SalesMagic website to access your microphone. When you first try to make a call, your web browser will show a popup asking you to give permission, e.g.,

If you allow permission, then calls should work correctly.

If you block permission, then SalesMagic will not be able to hear you speaking. This will be indicated in the call user interface as follows:

To unblock permission, you will need to go into your web browser's permission settings and manually remove the block for the SalesMagic website. For example, on Chrome you can paste the following link into your browser to take you to the microphone settings. Then look for SalesMagic under the section "Not allowed to use your microphone" and click the delete icon next to this entry.

• chrome://settings/content/microphone

No Camera Permission

You can chose to turn on video for a call by clicking on the Video button in the call interface. When you first do this, your web browser will show a popup asking you to give permission, e.g.,

If you allow permission, then your camera video should be shown in the call user interface.

If you block permission, then SalesMagic will not be able to access your camera. This will be indicated in the call user interface as follows:

To unblock permission, you will need to go into your web browser's permission settings and manually remove the block for the SalesMagic website. For example, on Chrome you can paste the following link into your browser to take you to the camera settings. Then look for SalesMagic under the section "Not allowed to use your camera" and click the delete icon next to this entry.

• chrome://settings/content/camera

Call Problems

SalesMagic uses a number of 3rd-party services to implement its calls, such as a Text-to-Speech service to produce the prospect voices. A problem with one of these services could cause SalesMagic calls to fail. We will soon provide a status page where you can check the status of SalesMagic infrastructure and its dependent services.

SalesMagic also requires a web browser that supports web sockets. You can use this website to check if your browsers supports this technology.

Experiencing Other Problems?

Please contact us at support@perception.ai.